1. What makes Lucaya Kitchen products unique?
At Lucaya Kitchen, we’re passionate about quality, sustainability, and flavor. Our sea salt blends are inspired by the bold, fresh tastes of Bahamian cuisine, using sustainably harvested sea salt and handpicked spices. Our products are designed to simplify your cooking while honoring the rich flavors of the islands. We use eco-friendly, recyclable packaging to ensure that every sprinkle is good for you and the planet.
2. How do I know your salt blends are sustainable?
We take great care in sustainably sourcing our sea salt using traditional harvesting methods that protect the ocean and its ecosystems. Our packaging is plastic-free, recyclable, and made with materials that reflect our commitment to reducing waste and environmental impact. You can cook with confidence knowing that every product supports both your health and the planet’s well-being.
3. Do you ship internationally?
Yes! We currently ship to a variety of countries. During checkout, you’ll be able to select your location, and shipping rates will be calculated accordingly. If you're outside of our shipping regions, please reach out to us at [email] and we’ll do our best to accommodate you.
4. How can I track my order?
Once your order is shipped, you’ll receive an email with tracking information. You can use this tracking number to follow your order as it makes its way to you. If you have trouble tracking your package or need assistance, our customer support team is always ready to help.
5. What if I need to make changes to my order?
If you need to make any changes to your order, please contact us as soon as possible at lucayabrands@gmail.com with the subject line "Order Correction". We process orders quickly, so the sooner you reach out, the better chance we’ll have to accommodate any adjustments. Unfortunately, once an order is shipped, we cannot make changes.
6. Can I return or exchange my items?
We hope you love everything you’ve ordered, but if you’re not completely satisfied, we offer returns and exchanges within 10 days of receipt. Please keep the product in its original packaging with the safety seal intact. To initiate a return or exchange, simply reach out to our customer support team at [email] with your order details, and we’ll assist you with the process.
7. Are your products gluten-free, vegan, and allergy-friendly?
Yes! All of our sea salt blends are naturally gluten-free and vegan. We also carefully select ingredients to ensure that they are free of common allergens, but please check the product labels for specifics, as we always list the full ingredient list for transparency. If you have any specific dietary concerns, feel free to contact us for more detailed information.
8. How do I use your sea salt blends?
Our sea salt blends are designed to elevate every meal with minimal effort. Simply sprinkle them on your favorite dishes—whether you’re seasoning seafood, meats, vegetables, or even finishing baked goods. Our blends are versatile enough to be used in everything from a quick dinner to a slow-cooked feast. For recipe inspiration, check out our blog or sign up for our newsletter.
9. How can I get in touch with customer support?
We’re here to help! If you have any questions or need assistance, you can reach us at [email] or call us at [phone number]. Our team is available [business hours], and we’ll respond to your inquiries as quickly as possible.
10. Do you offer discounts or promotions?
Yes! We occasionally offer promotions and discounts. The best way to stay informed is by signing up for our newsletter. You’ll get access to exclusive offers, new product releases, and Bahamian-inspired recipes to keep your kitchen creative. Plus, if you’re a first-time customer, you’ll receive 10% off your first order when you subscribe!
11. Can I purchase Lucaya Kitchen products as a gift?
Absolutely! We offer gift options, and you can include a personalized message at checkout. You’ll be able to send a thoughtful, flavorful gift straight to the recipient’s door.
12. How do I store my Lucaya Kitchen products?
To preserve the freshness and flavor of your sea salt blends, store them in a cool, dry place away from direct sunlight. Make sure the lid is tightly sealed to prevent moisture from affecting the quality of the product.